We listen and we act, with practical, realistic and human centred solutions. Supporting and guiding those we serve, our partners and each other at ubu with absolute honesty and openness.

We treat everyone as an individual who matters, seeing beyond difficulties, disabilities and challenges, providing unconditional care. We want everyone to have an equal chance in life, an equal right to pursue their aims, dreams and ambitions.

We show dignity and respect for all, regardless of background, ability or beliefs. We are driven by the desire to see everyone play a meaningful part in society. Empowering those we serve to contribute with confidence.

We are ceaseless in our strive for transparency, in our decisions and the actions we take. Our responses are clear but always compassionate, focussing on the needs of the most vulnerable and complex people in our society.