Open to those who have experience and are competent in a health and social care supervisory role wishing to develop their career. Especially those who have held a front-line managerial and leadership position. Being able to demonstrate their potential to lead and manage the front-line team within specialised community based, safe ‘Person-Led’ enabling support services for people who are vulnerable with severe complex needs.

 

Ensuring that the assessed care, developmental and support needs are always fully implemented. Developing positive relationships with everyone involved and creating a homely, welcoming environment. Working proactively to help people gain more independence by acquiring daily living skills, achieving their forecasted outcomes and matching team members’ expertise to their needs. 

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Always respecting the people we are here to serve, their families, friends, colleagues and all stakeholders. The purpose of this role is for the Service Manager to continuously demonstrate strong:

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• Service team leadership, management, planning, organising, supervisory and development skills

• Delivery of ‘Positive Stress Support’ 

• Thorough ongoing assessments of need, taking corrective action in real time where needed

• Safe, flexible, caring, guiding/teaching and interpersonal skills

• Excellent computer, verbal, written, numerical, and communication skills

• Regulatory knowledge across all disciplines relative and appropriate to the service

• Ability to communicate complex issues working as one team with all those involved

 

Service Managers will be appointed through a series of interviews to become the leader and manager of enabling support team members, competently and consistently ensuring the team: 

                

• Delivers ‘person-led’ care and support service to a wide range of vulnerable people with complex needs using our ways of working. Consistently implementing the agreed enablement care and support plans to each individual even when no one is looking

• Creates positive relationships and opportunities, guaranteeing each person receives personalised enabling support, working in partnership with others  

• Ensures the assessed needs of the person supported are met by developing; their relationships, daily living skills and greater independence  

 

A Service Manager, as an ambassador of ubu, ensures ‘Person-Led’ supports, are responsible for carrying out the front-line team leadership and management and service support delivery. Ensuring an; engaged, competent, punctual, skilled and respectful team, delivering the service we promised. Fundamentally to:

 

• Perform visible support service team leadership and management by

  • Providing planned, competent, motivated 24-hour personal care with holistic support ensuring the staff team consistently delivers the support needs of the individuals 

  • Role modeling and supporting ‘on rota’, ‘Local On-Call’ at weekends where needed 

  • Delivering successful; structured support, teaching, coaching, mentoring and developing each team member ensuring learning is put into daily practice 

  • Applying profession employment welfare practices and standards

  • Making certain the environment and supports are always risk-managed and safeguarding individuals from any form of harm or abuse. Understanding and implementing transparent ‘duty of candor’ 

  • Consistently ensuring delivery of each person’s support and risk management plans achieving agreed ‘forecasted outcomes’ with each individual

  • Providing proactive and effective budgeting and resource management

  • Being adaptable to meet the changing needs of the role 

• Connect and communicate with each person, their families and stakeholders proactively and appropriately. Building constructive relationships and partnerships, networking and integrating local community organisations, groups and resources 

• Demonstrate continuous proactive, positive engagement and implementation of ubu’s care and support enabling approach. Endorsing and achieving ubu’s business goals

• Participating in the recruitment of new staff members ensuring they receive a through induction and ongoing training

 

Ensuring ubu’s Quality Standards are met by:

 

• Continuously improving service quality and compliance 

• Adhering to ubu’s policies, procedures and standards. Ensuring service compliance and quality meets all legislative requirements of CQC, Safeguarding, Employment, Care and Mental Capacity Acts, Health and Safety, Data Protection and service specific requirements 

• Reporting any breach of regulation policies, procedures or practice through agreed process

• Presenting and behaving in a professional manner, taking responsibility and accountability for own, and support teams’ actions. Keeping the team coordinated with what is required.

• Maintaining warm and welcoming homely environments, driving continuous quality improvement in all areas of the service, taking prompt corrective actions where required 

• Accurately detailing, recording and reporting all information relating to the support delivered. Progressing compliments, ideas, concerns and complaints using relevant forums, tools and reporting processes

• Undertake employment welfare, support, appraisal and investigations

 

Accountable to:

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• The leadership and management of ubu working as One Team

• ubu’s policies and procedures

• The people served by ubu

  

Reporting to:

• Area Manager