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So, you want to join us?

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Thanks for your interest

Please read the job description and person specification below

     Job Description

Open to those who have experience and are competent in a health and social care supervisory role wishing to develop their career. Especially those who have held a front-line managerial and leadership position. Being able to demonstrate their potential to lead and manage the front-line team within specialised community based, safe ‘Person-Led’ enabling support services for people who are vulnerable with severe complex needs.


Ensuring that the assessed care, developmental and support needs are always fully implemented. Developing positive relationships with everyone involved and creating a homely, welcoming environment. Working proactively to help people gain more independence by acquiring daily living skills, achieving their forecasted outcomes and matching team members’ expertise to their needs. 

Always respecting the people we are here to serve, their families, friends, colleagues and all stakeholders. The purpose of this role is for the Service Manager to continuously demonstrate strong:

  • Service team leadership, management, planning, organising, supervisory and development skills

  • Delivery of ‘Positive Stress Support’ 

  • Thorough ongoing assessments of need, taking corrective action in real time where needed

  • Safe, flexible, caring, guiding/teaching and interpersonal skills

  • Excellent computer, verbal, written, numerical, and communication skills

  • Regulatory knowledge across all disciplines relative and appropriate to the service

  • Ability to communicate complex issues working as one team with all those involved


Service Managers will be appointed through a series of interviews to become the leader and manager of enabling support team members, competently and consistently ensuring the team: 


  • Delivers ‘person-led’ care and support service to a wide range of vulnerable people with complex needs using our ways of working. Consistently implementing the agreed enablement care and support plans to each individual even when no one is looking

  • Creates positive relationships and opportunities, guaranteeing each person receives personalised enabling support, working in partnership with others  

  • Ensures the assessed needs of the person supported are met by developing; their relationships, daily living skills and greater independence  


A Service Manager, as an ambassador of ubu, ensures ‘Person-Led’ supports, are responsible for carrying out the front-line team leadership and management and service support delivery. Ensuring an; engaged, competent, punctual, skilled and respectful team, delivering the service we promised. Fundamentally to:


  • Perform visible support service team leadership and management by

    • Providing planned, competent, motivated 24-hour personal care with holistic support ensuring the staff team consistently delivers the support needs of the individuals 

    • Role modeling and supporting ‘on rota’, ‘Local On-Call’ at weekends where needed 

    • Delivering successful; structured support, teaching, coaching, mentoring and developing each team member ensuring learning is put into daily practice 

    • Applying profession employment welfare practices and standards

    • Making certain the environment and supports are always risk-managed and safeguarding individuals from any form of harm or abuse. Understanding and implementing transparent ‘duty of candor’ 

    • Consistently ensuring delivery of each person’s support and risk management plans achieving agreed ‘forecasted outcomes’ with each individual

    • Providing proactive and effective budgeting and resource management

    • Being adaptable to meet the changing needs of the role 

  • Connect and communicate with each person, their families and stakeholders proactively and appropriately. Building constructive relationships and partnerships, networking and integrating local community organisations, groups and resources 

  • Demonstrate continuous proactive, positive engagement and implementation of ubu’s care and support enabling approach. Endorsing and achieving ubu’s business goals

  • Participating in the recruitment of new staff members ensuring they receive a through induction and ongoing training


Ensuring ubu’s Quality Standards are met by:


  • Continuously improving service quality and compliance 

  • Adhering to ubu’s policies, procedures and standards. Ensuring service compliance and quality meets all legislative requirements of CQC, Safeguarding, Employment, Care and Mental Capacity Acts, Health and Safety, Data Protection and service specific requirements 

  • Reporting any breach of regulation policies, procedures or practice through agreed process

  • Presenting and behaving in a professional manner, taking responsibility and accountability for own, and support teams’ actions. Keeping the team coordinated with what is required.

  • Maintaining warm and welcoming homely environments, driving continuous quality improvement in all areas of the service, taking prompt corrective actions where required 

  • Accurately detailing, recording and reporting all information relating to the support delivered. Progressing compliments, ideas, concerns and complaints using relevant forums, tools and reporting processes

  • Undertake employment welfare, support, appraisal and investigations


Accountable to:

  • The leadership and management of ubu working as One Team

  • ubu’s policies and procedures

  • The people served by ubu


Reporting to:

  • Area Manager

     Person Specification

Essential Criteria


Evidences aptitude and willingness to 

  • Apply the Vision, Mission and Values of ubu and implement line management direction

  • Put philosophy into practice by promoting; Person-Led supports, self and others health and wellbeing, always being a positive role model/mentor, being self-disciplined 

  • Teach and progress abilities in others to develop; ‘Skills for living’, self-advocacy, professional advocate for people within the home and in the community and personal career

  • Adhere to finance and budgeting discipline and ability to support and teach others to

  • Be flexible in approach to the role, being proactive to the needs of the service

  • Show passion, commitment, enthusiasm and drive

  • Work under pressure, seek help and take a ‘we can do’ problem-solving approach

  • Essential to have achieved or work towards Diploma in Leadership and Management Level 5

  • Perform in line with ubu’s culture and beliefs including appropriate appearance 

  • Occasionally travel overnight stays when needed 



  • Can prioritise own workload, be professional, fair and consistent in delegating to others

  • Ability to lead, manage and develop a service team in line with ubu’s ethos and culture

  • Flexibility including shift working, ‘Local On-call’ at evenings and weekends and ‘sleeping-in’ as required

  • Appropriate; eye contact, positive-listening, body language, non-verbal, interpersonal skills Ability to; listen to and encourage others, develop communication and positive relationships skills. Respect for others. Excellent interpersonal and communication skills

  • Positive understanding and attitude of equality towards vulnerable people and colleagues

  • Fully practiced and committed to, citizenship and ‘Positive Stress Support’

  • Knows how to proactively deal with stress/pressure in self, and seeks guidance when needed

  • Excellent computer skills, good spoken and written English and numeracy

  • Desire and commitment to own ongoing development and career

  • Knowledge and understanding of what the role entails, and prepared for interview 

  • Understands what ubu is all about and the services it offers

  • Positive references

  • No previous undeclared criminal convictions

  • Committed to covering any visible tattoos as required whilst at work Physical fit and able to:

    • Physically undertake personal care

    • Support individuals in their leisure activities 

    • Work on several levels throughout their shift 

  • Emotionally and mentally stable to support those with:

    • Complex and challenging health issues

    • Colleagues as a member of an intensive support team



  • Previous experience of managing services supporting vulnerable people with complex needs

  • Award in Educational and Training (AET) and IOSH trained all mandatory and management training

  • Relevant professional training and qualifications within a health and social care setting

  • MAPA trained 

  • Car driver with full clean driving license and business use insurance


All job offers made subject to 

At first formal interview 

  1. Confirmation of candidates; application record of consecutive and complete personal and employment history and referees

  2. Clear DBS and safeguarding record

  3. Proof of ID 

  4. Proof of car insurance and clean driving license 

  5. Right to work documents 


Receipt of 3 references within one working week of job offer from candidates

  • Previously or currently employed

    1. Current or Last non-agency employer 

    2. Previous non-agency employer

    3. Character references from an established professional


“At ubu, you are never treated as a number, each of us are valued and nurtured by those we work along side.”


If this role is not right for you, take a look at our other exciting opportunities

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