Open to existing and experienced ubu Enabling Team members or external applicants who demonstrate their potential to deputise on behalf of Service Managers within specialised community based, safe ‘Person-Led’ enabling support services for people who are vulnerable with severe complex needs. Ensuring that the assessed care, developmental and support needs are always fully implemented. Developing positive relationships with everyone involved and creating a homely, welcoming environment. Working proactively to help people gain more independence by acquiring daily living skills, achieving their forecasted outcomes and matching team members’ expertise to their needs.

Always respecting the people we serve, their families, friends and colleagues, the purpose of this role is for Assistant Service Managers to continuously demonstrate sound:

 

• Ability to deputise on behalf of the Service Manager if they are absent or unavailable

• Basic management of the service is maintained at all times

• Safe, flexible, caring, guiding/ teaching and interpersonal skills

• Excellent computer, good verbal, written, numerical and communication skills

• Basic regulatory knowledge across all disciplines relative and appropriate to the service

• Ability to communicate complex issues working as one team with all those involved

 

Assistant Service Managers will be appointed through a series of interviews to:

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• Deliver ‘person-led’ care and support service to a wide range of vulnerable people and with complex needs using our ways of working consistently implementing the agreed enablement care and support plans to each individual even when no one is looking

• Create positive relationships and opportunities, guaranteeing each person receives personalised enabling support, working in partnership with others

• Ensure the assessed needs of the person supported are met by developing; their relationships, daily living skills and greater independence

 

An Assistant Service Manager is an ambassador of ubu. Providing bespoke ‘Person-Led’ daily living support. Being responsible for delivering, punctually and respectfully, what we have promised at all times. Always being required to:

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• Work from planned rotas, including sleeping-in support shifts as required and make adjustments when deputising for the Service Manager to rotas

• Provide, as a member of a team, 24-hour personal care and holistic enabling support

• Develop the daily living skills of the people we serve to gain greater personal independence

• Follow all support, policy, process and regulatory guidelines at all times

• Communicate effectively using the tools and reporting process appropriately

• Keep individuals free from any form of harm or abuse and protecting everyone’s safety

• Be self-disciplined in providing the agreed level of support at all times

• putting learning into daily practice

• Attend and participate in; team meetings, required e-knowledge, local and central training 

• Be adaptable to meet the changing needs of the role

• Build relationships by working together, networking and integrating with the local community resources to engage the individual and their families

• Demonstrate proactive and positive engagement at all times, implementing our care and support enabling approach

• Consistently delivering each person’s support and risk management plans

• Achieving agreed ‘forecasted outcomes’ with each individual

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Ensuring ubu’s Quality Standards are met:

 

• Adhering to all policies and procedures ensuring ubu’s standards are maintained at all times

• Complying with relevant legislation including data protection, health and safety and Care Act

• Reporting any breach of regulation policies and procedures

• Being accountable for own actions

• Presenting and behaving in a professional manner at all times

• Undertaking designated quality checks and maintaining home and communal environments to the highest standards at all times

• Contributing to continuous quality improvement in every aspect of the service we provide

• Detailing accurately, recording and reporting of information relating to the support delivered

Accountable to:

• The leadership and management of ubu working as One Team

• ubu’s policies and procedures

• Safeguarding

• The people served by ubu

Reporting to:
Service Manager or when required Senior Operational Manager