Katie's Diary

Driving Up Quality by Dorothy Jarvis-Lee

26th March 2015

As ubu’s reflects back on the past year, we can see the progress that’s been made in our action plan; this year’s self-assessment is now ongoing and our new action plan will be published on our new website 9th April 2015.

We can see the progress that’s been made and how as an organisation we have worked together, embracing our vision and mission to drive up quality in the service being delivered to the people we serve and now we celebrate success in achieving some great outcomes.

ubu was proud to host important experiential tours whereby the people we serve met with key leaders and policymakers to tell their stories first hand and to discuss the political issues that have impacted on their lives.

  • Care Minister Norman Lamb visited our ustep support in Leeds to hear for himself the experiences that vulnerable people have to go through, the story of which can be read here.
  • Shadow Health Secretary Andy Burnham opened one of our new support services in Leigh, and saw for himself how the high standards of care and support improve the lives of vulnerable people.  Why not take a look here.
  • NHS Chief Nursing Officer Jane Cummings enjoyed a consumer-led tour of our new service in Knaresborough, meeting people from across all the regions we serve, listening to their success stories whilst gaining a better understanding of their concern for others still trapped in a cycle of NHS hospitalisation. From hospital to home read more here.

We wanted to ensure that we continued to demonstrate excellent customer service and that we were dedicated to our workforce, so we underwent assessments that we know everyone at ubu is proud to be accredited with;

  • We achieved Gold Standard by Investors in People, one of only 7% of all UK companies, and the only health and social care provider to do so. Follow this link for more on the award
  • We also achieved Customer First accreditation, an award usually presented to companies within the hospitality service, an award that really evidences customer service at all levels. ubu are proud to say we are recognised as the only health and social care provider in the UK to achieve this award. See more here.
  • Continuing our commitment to provide best practice, support and care for vulnerable people, we became members of the National Autistic Society.

It’s been a fantastic year for the people we serve as well with some amazing achievements, plenty of opportunity to celebrate success and the tremendous steps forward people have taken;

  • The creative genius of Martin McGoff
  • Jonathan Butler; Loved his vote … he is now to stand for Bramley!
  • Great Outcomes: Special Olympian Joseph Hadfield looks to continue his medal haul
  • Home2Rome – 1700km covered as our Health and wellbeing campaign kicked off
  • Kevin Bray Appeal - £2600 and counting! We recognise the hospital who so dearly cares for our Kevin while he waits for a new heart. Read more about the campaign here.

The people we serve have loved, laughed and wanted to share their stories with the world, true inspiration to others … prompting people to really follow their heart;

We’ve celebrated with new openings, new services that have helped those in need to start on their journey to greater independence;

  • Andy Burnham, Shadow Health Secretary joined us to celebrate the opening of Leigh read more here
  • Mayors of Wigan, Fleetwood, Lytham and Lincoln gave fabulous speeches as they opened the new services in their area: Fleetwood story;  Lytham story; Lincoln story; Wigan story
  • Friends Jonathan Ansell and Martin Finn led the celebrations with songs from their hearts and partied with us in Knaresborough. Read more here

ubu believes passionately in people’s rights and we’ve had the pleasure to work alongside the people we serve to ensure their voices were heard, loud and clear by decision makers within local, central government and NHS England to drive change.

To see what our CEO Dorothy Jarvis-Lee says about our commitment to driving up quality, click here

We won’t stop there and will continue to ensure that vulnerable people have the same opportunities as everyone else.  It’s been a fantastic year with some amazing successes, true inspiration for those still travelling hopefully and evidence of our ongoing commitment to providing innovative, quality support that delivers best practice models of care and support. 

Driving Up Quality by Dorothy Jarvis-Lee Driving Up Quality by Dorothy Jarvis-Lee Driving Up Quality by Dorothy Jarvis-Lee Driving Up Quality by Dorothy Jarvis-Lee

 I decide what matters to me. ubu help and teach me to make my future happen 

You currently have JavaScript disabled. This site requires JavaScript to be enabled. Some functions of the site may not be usable or the site may not look correct until you enable JavaScript. You can enable JavaScript by following this tutorial. Once JavaScript is enabled, this message will be removed.