Katie's Diary

CQC Rating

4th April 2015

This was an unannounced inspection carried out on the 13 January 2015. At the last inspection in November 2013 we found the provider met the regulations we looked at.

At the time of this inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We found people using the service were safe. Staff had a good understanding of safeguarding vulnerable adults and knew what to do to keep people safe. Risk to people was carefully managed. There were enough staff to keep people safe.

The provision of induction, training and supervision required improvement to ensure all staff were provided with up to date skills and knowledge. Staff understood how to treat people with dignity and respect and were confident people received good care.

People received person centred care and were comfortable in their home. In the main, people’s support needs were assessed and plans identified how care should be delivered. However, there were gaps in the care planning process which could result in people’s care needs being overlooked. The service met the requirements of the Deprivation of Liberty safeguards.

The service had good management and leadership. The provider had a system to monitor and assess the quality of service provision.

To view the full report please visit; http://www.cqc.org.uk/location/1-142626153

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