Leonardo da Vinci apparently said that "It had long since come to my attention that people of accomplishment rarely sat back and let things happen to them. They went out and happened to things."
The development of excellent supports for people we care about requires us to "happen to things", and can appear to be a very complex process, and indeed the Gantt Charts and project plans that we use to see what we need to do seem to justify the suggestion.
For me however there is just one question that we need to answer that encapsulates the whole and allows us to focus on what needs to happen.
So at the moment we are working on the development of a project plan to develop new supports with new NHS commissioners for new people who are currently stuck in inappropriate out of area placements.
We know what success looks like. We can go to any one of a number of people, be they customers or families who will tell us what a good support feels like. We know the answer.
And if in developing solutions we know the answer, there is in fact only one step that needs to be taken - we need to ask ourselves "what things do we have to change to make this happen?" This simple question might generate some quite complicated answers of course, but it allows us to concentrate on the things we need to do to get the outcomes we want for our customers.