As Chief Executive of ubu, Dorothy in responding to the recent Panorama expose and inhumane culture and practices of Winterbourne View in Bristol said:
"No right-minded person watching the Panorama programme could have felt anything but horror and revulsion at the humiliating, cruel and degrading practices exposed.
"For those of us working within the care sector it was particularly upsetting to discover that individuals working within our industry could treat their vulnerable patients in this appalling way. I truly hope that they are held accountable for their actions.
"Winterbourne View failed on so many levels and these failures were compounded by a leadership, management and culture that accepted and excused the abuse of those people in its care. This is something that cannot and will not be tolerated.
"I want to state categorically that the leadership, management, culture and ethos at ubu is completely different. Looking after, and supporting, people with learning or behavioural difficulties is a hugely demanding calling for rare qualities of honesty, patience and dedication. Everyone at ubu is dedicated to helping vulnerable people in all aspects of their lives and enabling them to live a valuable and independent life.
"ubu staff have the right values and beliefs to deliver support and care to the highest level. A pro-active, customer centric management team leading from the front, alongside quality accountability sets us apart within the care sector.
"ubu is a transparent and genuinely financially sound business, which is vital in the current economic climate. The company can demonstrate a personalised service with sustainability and a proven track record since 1984. We have the ability and resources to grow and adapt. We also think and work creatively in our business partnership relationships. Adapting to new, unusual or changed circumstances doesn't faze us because we have the flexibility to respond to our customers' needs. That's both the people who purchase our services and the people we support.
"I personally will always have an 'open-door' policy for both my staff and those who we serve. Any concerns, however trivial they may seem, are treated seriously and it is by listening and constantly re-assessing our services that we remain at the forefront of care."