The most important word in my job title is "quality". I am responsible for the quality of our supports, recruitment and training, policies and procedures and contractual requirements.
Quality really is at the heart of "customer centricity". When I looked up the word quality it said "superiority" and that is what ubu is superior to other providers. Everyone who comes into contact with ubu the people we support, their families, commissioners, regulatory bodies and my colleagues at ubu demands quality in one way or another.
I've stayed with ubu because I passionately believe in the organisation. I don't believe that other providers are as forward-thinking. We are not complacent or believe we are good enough; no two days are the same, and I love that challenge. I probably come in direct contact with a wider range of people than most of my colleagues and I love getting feedback on ubu and its services. Striving to improve is something we aspire to every single day.
My aim is always to put the customer at the centre of our work. We must never lose sight of each person's individuality, hopes and aspirations. To see someone we support achieve a dream, small or large is just mind-blowing.