Personalisation is something that we all expect of services for ourselves and our families. As the demand for social care is increasing, customer's expectations are rising and issues are becoming more complex. The way in which support is commissioned and delivered, with the emphasis on inputs and process rather than outcomes for the individual, is far too inflexible for support in the future. As we are all aware resources are finite and there is a need to move away from a 'one size fits all' approach and make way for more innovative and cost, as well as person, effective solutions. Often people aren’t even offered simple choices, yet these could make a great deal of difference to their lives without necessarily costing any more. At ubu we have worked to ensure that we are fit for the future to meet the needs of the people we currently support and also in the development of future supports. Our new flat model approach to accommodation and support fits neatly with the personalisation requirements, supporting and accommodating: • Personal Budgets • Tailored accommodation and environment • Value for money to those who commission services currently • Real choice for each customer • Added value to both customer and commissioner • Development of independence • New initiatives of support - such as meals 2 u and serving angels We are continuing to develop our model of support for vulnerable people and to learn from each development and take this learning to the next to enhance the support and service provided to the people we serve and commissioners. Our new development of four flats in partnership with Lincoln County Council at Dellfield Avenue saw tenants moving in on 5th September, with a further new development at Doddington Road, Lincoln to follow in early 2012. Our planned developments in all other regions are moving ahead with building works commencing in North and West Yorkshire and planning permission being awaited in other areas. Our ways of working and developing are person centric and meet with the personalisation agenda, which should be the expectation for every vulnerable person being served, enabling life enhancing changes.
14th October 2011 |