Blog Post

Customers at the centre

21st December 2013 |

The importance of giving open and honest feedback was highlighted during my recent holiday this year, when my friend and I gave a particular waiter, Bob from the "Wolof" tribe kind but firm feedback about his rather lacking performance. 

When we returned some months later he informed us that he had acted upon what we had said, resulting in him being promoted, and now earning a wage enabling his to feed his family. 

I am aware that many people fail to give open and honest feedback to each other,  if it is not entirely positive because they are afraid of upsetting the person and consequently not being liked.

Surely respect comes from knowing that a manager or colleague cares enough about you to provide  feedback, even if it is not positive. 

As long as the feedback is constructive, not only will this most importantly result in better supports for customers, but will also assist in individuals personal development. 

As we have a culture of continuous learning and development, never being too old or experienced to grow, we need to all work to accomplish the strongest of teams. As you all know a team is only as strong as its weakest link.

So this Xmas let's all make a big effort to respect each other enough to be open and honest with them so that our customers benefit from the best service ever.....because as you all know near enough is not good enough.

Merry Xmas and A Happy New Year, wishing you all the best for 2014.

Customers at the centre

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